Question 1

What areas do you serve in the Sacramento region?

Accepted Answer

We provide locksmith services throughout Sacramento County including Sacramento, Elk Grove, Roseville, Folsom, Rancho Cordova, Citrus Heights, and all surrounding areas. Our mobile units cover the greater Sacramento region.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed, bonded, and insured to operate in California. Our license number is CA LCO#7742. All our technicians are background-checked and professionally trained.

Question 3

What are your service hours?

Accepted Answer

We're available 7 days a week from 8:00 AM to 10:00 PM for all your locksmith needs including emergency services.

Question 4

Do you offer emergency locksmith services?

Accepted Answer

Yes, we provide emergency locksmith services during our business hours (8:00 AM - 10:00 PM, 7 days a week) for lockouts, broken keys, and urgent security needs.

Question 5

How do I know if I need to rekey or replace my locks?

Accepted Answer

Rekeying is ideal when you've moved into a new home, lost keys, or want to restrict access. Lock replacement is needed when locks are damaged, outdated, or you want to upgrade security. We can assess your situation and recommend the best solution.

Question 6

Can you make keys for any type of car?

Accepted Answer

Yes, we service all vehicle makes and models including domestic and foreign cars, trucks, SUVs, and motorcycles. We can create keys, program transponders, and replace key fobs for virtually any vehicle.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, cash, and mobile payment options for your convenience.

Question 8

Do you provide free estimates?

Accepted Answer

Yes, we provide upfront quotes before starting any work. We believe in transparent pricing with no hidden fees.

Question 9

How can I schedule a service appointment?

Accepted Answer

You can schedule service by calling us at 916-999-5505 or using our online booking system on our website. We'll work with your schedule to find a convenient time.

Question 10

What should I do if I'm locked out of my car?

Accepted Answer

Stay calm and call us at 916-999-5505. Don't try to force entry as this can damage your vehicle. Our technicians will arrive with the proper tools to safely unlock your car without damage.

Question 11

Can you install smart locks for my home?

Accepted Answer

Yes, we specialize in smart lock installation including brands like Yale, Schlage, August, Kwikset, and more. We'll help you choose the right system and provide complete installation and setup.

Question 12

What's the difference between rekeying and changing locks?

Accepted Answer

Rekeying adjusts the internal pins of your existing lock so old keys won't work, while changing locks means replacing the entire lock mechanism. Rekeying is typically more cost-effective if your locks are in good condition.

Question 13

Do you offer commercial locksmith services?

Accepted Answer

Yes, we provide comprehensive commercial services including master key systems, access control, high-security locks, panic bars, and business lockout assistance.

Question 14

Can you repair a broken ignition?

Accepted Answer

Yes, we repair and replace ignition cylinders for all vehicle types. If your key won't turn or is stuck in the ignition, we can diagnose and fix the problem.

Question 15

What if I need service outside normal business hours?

Accepted Answer

We're available 7 days a week from 8:00 AM to 10:00 PM. Please call us during these hours for all your locksmith needs.

Question 16

How long does it take to rekey a lock?

Accepted Answer

Rekeying typically takes just a few minutes per lock. Most residential rekeying jobs are completed within an hour, depending on the number of locks.

Question 17

Can you make duplicate keys on-site?

Accepted Answer

Yes, our mobile units are fully equipped to cut keys on-site for homes, businesses, and vehicles. We can duplicate most key types while you wait.

Question 18

What information do I need to provide when I call?

Accepted Answer

Please provide your location, the type of service needed (car, home, business), and a brief description of the issue. This helps us dispatch the right technician with the appropriate tools.

Question 19

Are your technicians background-checked?

Accepted Answer

Yes, all our technicians undergo thorough background checks and are professionally trained and certified. Your safety and security are our top priorities.

Question 20

Can you help if my key broke off in the lock?

Accepted Answer

Absolutely. We specialize in key extraction without damaging your lock. We'll remove the broken key and make you a new one on the spot.

Question 21

Do you install deadbolts?

Accepted Answer

Yes, we install all types of deadbolts including single cylinder, double cylinder, and smart deadbolts. We can recommend the best option for your security needs.

Question 22

What brands of locks do you work with?

Accepted Answer

We work with all major lock brands including Schlage, Kwikset, Yale, Medeco, Mul-T-Lock, ASSA ABLOY, Baldwin, and many others for both residential and commercial applications.

Question 23

Can you program transponder keys?

Accepted Answer

Yes, we program transponder keys and key fobs for all vehicle makes and models. Our equipment is up-to-date with the latest automotive technology.

Question 24

Do you provide security assessments?

Accepted Answer

Yes, we offer free security consultations for homes and businesses. We'll evaluate your current locks and recommend upgrades to enhance your security.

Question 25

What's a master key system?

Accepted Answer

A master key system allows one key to open multiple locks while each lock also has its own unique key. This is perfect for businesses, apartments, or commercial properties needing controlled access.

Question 26

Can you unlock my safe?

Accepted Answer

Yes, we provide safe opening services for combination safes, digital safes, and key-operated safes. We can also repair or change safe combinations.

Question 27

Do I need to be present for the service?

Accepted Answer

For security reasons, yes. We require the property owner or authorized person to be present and provide proof of ownership or authorization before we can perform any locksmith service.

Question 28

What if my lock is damaged during service?

Accepted Answer

We take great care with all our work and are fully insured. In the rare event of damage, our insurance will cover any issues. We stand behind our work 100%.

Question 29

Can you install keyless entry systems?

Accepted Answer

Yes, we install and program keyless entry systems for homes and businesses including keypad locks, electronic locks, and smartphone-controlled systems.

Question 30

Do you work with property management companies?

Accepted Answer

Yes, we have extensive experience working with property managers, landlords, and HOAs. We can handle everything from tenant lockouts to master key system installations.

Question 31

What should I do if my key won't turn in the lock?

Accepted Answer

Don't force it. The lock may need lubrication, cleaning, or the key might be worn. Call us for diagnosis - we can often fix these issues quickly without replacing the entire lock.

Question 32

Can you make keys from a lock without the original key?

Accepted Answer

Yes, we can create keys by decoding the lock or removing the lock cylinder. This is helpful when you've lost all copies of your keys.

Question 33

Do you install panic bars for commercial buildings?

Accepted Answer

Yes, we install and service panic bars (crash bars) for commercial properties to meet fire code and safety requirements. We work with all major panic bar manufacturers.

Question 34

What's a high-security lock?

Accepted Answer

High-security locks offer advanced protection against picking, drilling, and bumping. They typically have patented key systems and superior construction. We can recommend options based on your security needs.

Question 35

Can you help with mailbox locks?

Accepted Answer

Yes, we can open, repair, replace, or rekey mailbox locks for residential and commercial mailboxes including cluster mailboxes in apartments and condos.

Question 36

Do you provide warranties on your work?

Accepted Answer

Yes, we stand behind all our work with warranties on parts and labor. Specific warranty terms vary by service - we'll explain coverage before starting any job.

Question 37

Can you help if my car key fob stopped working?

Accepted Answer

Yes, we can diagnose whether your key fob needs new batteries, reprogramming, or replacement. We handle all types of remote key fobs and can program new ones.

Question 38

What's the difference between residential and commercial locks?

Accepted Answer

Commercial locks are built for higher traffic, meet specific building codes, and often include features like master key compatibility and ADA compliance. We can explain which type is right for your needs.

Question 39

Can you install locks on gates and fences?

Accepted Answer

Yes, we install various gate locks including padlocks, gate latches, electronic gate locks, and access control systems for residential and commercial gates.

Question 40

Do you offer same-day service?

Accepted Answer

Yes, we offer same-day service for most requests made during our business hours (8:00 AM - 10:00 PM, 7 days a week), subject to availability.

Question 41

What identification do I need to show?

Accepted Answer

For property access, we require government-issued photo ID and proof of residence or ownership such as a utility bill, lease agreement, or property deed.

Question 42

Can you make keys for motorcycles?

Accepted Answer

Yes, we create and program keys for all motorcycle brands including Harley-Davidson, Honda, Yamaha, Suzuki, Kawasaki, and more.

Question 43

Do you install access control systems?

Accepted Answer

Yes, we design and install complete access control systems including card readers, keypad entry, biometric systems, and integrated security solutions for businesses.

Question 44

What if I'm locked out during a storm or bad weather?

Accepted Answer

We work in all weather conditions during our service hours (8:00 AM - 10:00 PM, 7 days a week). Your emergency doesn't stop for weather, and neither do we.

Question 45

Can you help with sliding door locks?

Accepted Answer

Yes, we repair, replace, and install locks for sliding glass doors and patio doors. We can upgrade to more secure options to improve your home security.

Question 46

Do you service file cabinet locks?

Accepted Answer

Yes, we can open locked file cabinets, replace lost keys, and repair or replace file cabinet locks for homes and offices.

Question 47

Can I schedule recurring maintenance for my business?

Accepted Answer

Yes, we offer maintenance agreements for businesses to ensure all locks and security systems remain in optimal condition. Contact us to discuss a customized maintenance plan.

Question 48

What should I bring when picking up a key order?

Accepted Answer

Bring your confirmation number, valid photo ID, and payment. If picking up for someone else, bring written authorization and their ID information.

Question 49

Do you work with insurance companies?

Accepted Answer

Yes, we work with insurance companies regularly. We can provide detailed invoices and documentation needed for insurance claims related to break-ins or lock damage.

Question 50

Can you help improve security after a break-in?

Accepted Answer

Absolutely. We offer comprehensive security upgrades including high-security locks, reinforced strike plates, security doors, and full security assessments to prevent future incidents.

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